5.22 Viewing extended information about a device

The View Device screen displays information about the selected device; the Identify Device (Administrator) workflow in MyID Desktop provides additional information about the device, including the initial server-generated PIN, if available.

For more information about using MyID Desktop and Self-Service App workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop or Self-Service App workflows.

To view extended device information:

1. Search for a device, and view its details.

   See section 5.1, Searching for a device.

   Alternatively, insert the device into a reader.

   See section 5.2, Reading a device.

   You can also view a device from any form that contains a link to the device.

   For example:

   • Click the item in the list on the DEVICES tab of the View Person form.
   • Click the link icon on the Device Serial Number field of the View Request form.

2. Click the Identify Device (Administrator) option in the button bar at the bottom of the screen.

   You may have to click the ... option to see any additional available actions.

   Note: The Identify Device (Administrator) option is available only if the device has been issued.

   The Identify Device (Administrator) workflow appears in a MyID Desktop window with the device already selected. If you have not already done so, insert the device you want to print; you cannot select a different device within the workflow.

   See the Using the Identify Device (Administrator) workflow section in the Operator's Guide.